Chatbot for Education: Use cases, Templates, and Tools

When a teacher has a bunch of students to teach, answering repetitive questions about lesson plans, classes, and schedules is tiring and time-consuming. This education chatbot is designed to address the questions of aspiring students and also get their contact information seamlessly. If you offer educational courses, you should definitely get started with this free chatbot template. It goes without saying that parents are always looking for the best playschools or daycare for their child. Since it builds the foundation of their child’s learning, its best to help prospects by providing all the information about the programs you offer. This chatbot template is designed to provide all the information parents are looking for before choosing a playschool for their child and helps them schedule an appointment instantly.

• Lastly, if you’re a school administrator, you might need to deal with concerns from teachers on chatbots for education.
• As Conversational AI and Generative AI continue to advance, chatbots in education will become even more intuitive and interactive.
• Moreover, Bing Chat can provide additional resources through its ‘Learn more’ feature and can help students write better essays by filtering out disallowed content.
• Which means, it is absolutely necessary for every institution to always guide their students thoroughly by giving them timely and accurate information.
• Ammar holds an MTech in information and communication technology from Indian Institute of Technology Jodhpur.

It is the job of the educator to provide the best learning experience to each learner. However, teachers may feel uncomfortable adopting new technologies in the classroom (Tallvid, 2016; Zimmerman, 2006). In addition, this chapter outlines the potential barriers teachers may face if choosing to adopt chatbots and provides recommendations to help facilitate successful chatbot integration. AI chatbots equipped with sentiment analysis capabilities can play a pivotal role in assisting teachers. By comprehending student sentiments, these chatbots help educators modify and enhance their teaching practices, creating better learning experiences. Promptly addressing students’ doubts and concerns, chatbots enable teachers to provide immediate clarifications, fostering a more conducive and effective learning environment.

Meet ‘Stretch,’ a New Chatbot Just for Schools

Therefore, supporting the outcome of this study that observed that the EC groups learning performance and teamwork outcome had a more significant effect size than the CT group. Nevertheless, Hobert (2019) claims that the main issue with EC assessment is the narrow view used to evaluate outcomes based on specific fields rather than a multidisciplinary approach. Furthermore, there is a need for understanding how users experience chatbots (Brandtzaeg & Følstad, 2018), especially when they are not familiar with such intervention (Smutny & Schreiberova, 2020). Conversely, due to the novelty of ECs, the author has not found any studies pertaining to ECs in design education, project-based learning, and focusing on teamwork outcomes. Yellow.ai is an excellent conversational AI platform vendor that can help you automate your business processes and deliver a world-class customer experience. They can guide you through the process of deploying an educational chatbot and using it to its full potential.

This also helps students receive personalised help and feedback according to their individual progress. Education actually came in the top 5 industries profiting from chatbots in 2019. The pandemic really forced the education industry to update its teaching style and the results it generated changed the distance learning game completely. Online education is no longer restricted to mere online certification courses on platforms like coursera and udemy anymore.

IBM Watson Assistant helps answer student queries, provides course information, assists with research, and offers personalized recommendations for academic resources. As the number of prospective students and inquiries increases, manually managing and responding to each one becomes challenging. An AI-powered chatbot can handle a high volume of inquiries simultaneously and cater to a larger pool of students without compromising the engagement. A higher-education CRM like LeadSquared can integrate with different chatbots, capture that information, and give your counseling teams a one-shot view of the student’s journey so far.

1 RQ1: What fields are the educational chatbots used in?

This chatbot helps interested candidates to apply for sound engineering, music production, recording and direction courses offered by the institute. It provides information on the various courses and then initiates the application process by asking the basic details of the applicant. It is one of the best solutions if you are a music school and don’t want to shortlist lengthy applicaion forms of students. This chatbot template is designed to help you get more applications for your courses. It provides an overview of the course, the benefits applicants can get from it and then assists them to sign up for it.

Belitsoft has been the driving force behind several of our software development projects within the last few years. We are very happy with Belitsoft, and in a position to strongly recommend them for software
development and support as a most reliable and fully transparent partner focused on long term business relationships. Predicted to experience substantial growth of approximately $9 billion by 2029, the Edtech industry demonstrates numerous practical applications that highlight the capabilities of AI and ML. If you would like more visual formatting and branding control, you can add a third party tool such as BotCopy. With BotCopy, you are able to create a free trial for 500 engagements before you have to choose a plan. This will give you time to test it out and find if this is something you want to pay for.

Education chatbot – FAQs

Several studies have found that educational chatbots improve students’ learning experience. For instance, Okonkwo and Ade-Ibijola (2021) found out that chatbots motivate students, keep them engaged, and grant them immediate assistance, particularly online. Additionally, Wollny et al. (2021) argued that educational chatbots make education more available and easily accessible.

ChatGPT uses machine learning algorithms to analyze your learning history and provide personalized recommendations based on your individual needs. This means that you can get targeted advice on how to improve your performance in specific subjects or areas. If you want to encourage students to sign up for a webinar, an art class, or a class trip, this can all be automated through your chatbot. Chatbots can be deployed in this way to help significantly reduce admin time and costs and the need for human-to-human interaction. So, it is better to design and prioritize the chatbot for education accordingly.

Are chatbots in education the new ‘in’ thing?

It provides opportunity to be part of various activities and events, that will help them explore their host country and meet other students. This chatbot fosters connections within the alumni community and helps alumni make the most of their study abroad experiences. Facilitating access and retrieval of information is the first step in a series of tasks that educational chatbots have the obligation to perform. They also have an important role to play in simplifying the administrative procedures that are part of the enrollment in an educational institute.

They can ask questions about their major, find out what would happen if they changed majors, how that would impact their course load, and get course recommendations. A chatbot can talk with other AI applications to make it easier for users to get relevant results. The chatbots that help the students during the admission processes can further be used to provide them all the necessary information about their courses, its modules, and faculties. The bots can also act as campus guides and help the students as they arrive at the campus. They can help the students find out more about the scholarships, hostel facilities, library memberships, and so on.

The round-the-clock availability helps them get the information they need quickly and easily, without having to wait for regular office hours when human agents can reply to their queries. Higher education chatbots can offer instant assistance to students by providing quick answers to their questions and helping them find the information they need. Education bots are especially helpful for students who have questions outside of regular class or office hours, or for those who are studying remotely. An Educational chatbot is a fully automated chat interface that can hold conversations with prospective students to capture and pre-qualify leads. Chatbots in the education sector can act as personal assistants and handle administrative tasks, answer student questions, facilitate online learning, etc.

In this study, we carefully look at the interaction style in terms of who is in control of the conversation, i.e., the chatbot or the user. A conversational agent can hold a discussion with students in a variety of ways, ranging from spoken (Wik & Hjalmarsson, 2009) to text-based (Chaudhuri et al., 2009) to nonverbal (Wik & Hjalmarsson, 2009; Ruttkay & Pelachaud, 2006). Similarly, the agent’s visual appearance can be human-like or cartoonish, static or animated, two-dimensional or three-dimensional (Dehn & Van Mulken, 2000). Conversational agents have been developed over the last decade to serve a variety of pedagogical roles, such as tutors, coaches, and learning companions (Haake & Gulz, 2009).

This way of incorporating knowledge, he explained, can be accessible to everyone, thanks to chatbots. The objective is that chatbots can serve as virtual advisors, and that in the process they adapt to the abilities of the students. Generally called “bots” these computer programs are able to process natural language, and offer answers to user questions.

Whether you’re looking for information on a specific topic or need help understanding a difficult concept, ChatGPT can provide you with the answers you need. AI aids researchers in developing systems that can collect student feedback by measuring how much students are able to understand the study material and be attentive during a study session. The way AI technology is booming in every sphere of life, the day when quality education will be more easily accessible is not far. Zoomers grow up on smartphones and tablets, so technology is integral to all aspects of learning, from creating and delivering course materials to how these materials are absorbed and memorized. Every chatbot is different, and depends largely on how much content you put in and how robust a conversation you want to design.

Chatbots for education can assist teachers in adjusting and refining their teaching procedures in order to deliver better learning experiences and answer students’ questions straight away. To be effective, chatbots should provide a consistent and user-friendly customer experience. Both simple and intelligent chatbots should have easy access to data and be able to update that data based on the conversational exchange between the chatbot and the user. It should also understand the context of the screen(s) it’s linked to and stay current in terms of content.

The teaching and learning in both classes are identical, wherein the students are required to design and develop a multimedia-based instructional tool that is deemed their course project. Students independently choose their group mates and work as a group to fulfill their project tasks. Moreover, both classes were also managed through the institution’s learning management system to distribute notes, attendance, and submission of assignments. Three categories of research gaps were identified from empirical findings (i) learning outcomes, (ii) design issues, and (iii) assessment and testing issues.

Read more about https://www.metadialog.com/ here.

Intercom vs Zendesk 2023: A Comprehensive Comparison

This has helped to make Zendesk one of the most popular customer service software platforms on the market. HubSpot is known to serve businesses of different sizes, offering basic functionalities and advanced features via various plans. Overall, both Intercom and Zendesk are reliable and effective customer support tools, and the choice between the two ultimately depends on the specific needs and priorities of the user. In terms of pricing, both Intercom and Zendesk offer a range of plans to fit different business needs and budgets. However, Zendesk’s pricing is generally more affordable for smaller businesses, while Intercom’s pricing tends to be higher but offers more advanced features and capabilities.

She also empowers business leaders with unbiased data-driven information needed to run their SMBs. She has worked with web publications and tech brands such as U.S News & World Report, Elevato, LeadDyno and OMTech. We recommend using the available 14-day free trials to get a feel for which one of these two CRM tools best suits your business needs. In conclusion, Intercom and Zendesk have implemented robust security measures to protect their clients’ data. Customers can feel confident that their data is secure when using either platform. Overall, Intercom and Zendesk offer intuitive and user-friendly user interfaces, prioritizing ease of use and customization.

Deliver stellar customer support right from Gmail

Although the Intercom chat window claims that their team responds within a few hours, user reviews have stated that they had to wait for a few days. Adopting an internal ticketing system in 2023 is crucial for streamlining internal workflows, ensuring timely responses, and enhancing overall organizational efficiency…. Zendesk, less user-friendly and with higher costs for quality vendor support, might not suit budget-conscious or smaller businesses. They have a 2-day SLA, no phone support, and the times I have had to work with them they have been incredibly difficult to work with.

Both Zendesk and Intercom have integration libraries, and you can also use a connecting tool like Zapier for added integrations and add-ons. Intercom has a full suite of email marketing tools, although they are part of a pricier package. With Intercom, you get email features like targeted and personalized outbound emailing, dynamic content fields, and an email-to-inbox forwarding feature. Zendesk can also save key customer information in their platform, which helps reps get a faster idea of who they are dealing with as well as any historical data that might assist in the support. Zendesk Sunshine is a separate feature set that focuses on unified customer views. Zendesk is quite famous for designing its platform to be intuitive and its tools to be quite simple to learn.

Intercom vs. Zendesk: Omnichannel Capabilities

Also, its scalability is a big plus, allowing you to use essential features or scale it to handle complex processes. Also, many users find combining its products and hubs complex and expensive. Its no-code email automation features also make it beginner friendly, and these features are available for free. You can also connect your HubSpot account to email providers such as Gmail and Microsoft 365.

This could impact user experience and efficiency for new users grappling with its complexity​​​​​​. While both platforms have a significant presence in the industry, they intercom vs. zendesk cater to varying business requirements. Zendesk, with its extensive toolkit, is often preferred by businesses seeking an all-encompassing customer support solution.

Intercom and Zendesk offer integration capabilities to help businesses streamline their workflow and improve customer support. In this section, we will take a closer look at the integration capabilities of both platforms. Intercom is used by over 30,000 businesses worldwide, including Shopify, Atlassian, and New Relic.

• We’re big fans of Zendesk’s dashboard with built-in collaboration tools, but we wish the Agent Workspace came with the Team or Growth plans–not just Professional.
• Although Zendesk isn’t hard to use, it’s not a perfectly smooth experience either.
• You get call recording, muting and holding, conference calling, and call blocking.
• However, you can connect Intercom with over 40 compatible phone and video integrations.
• Create a help center combining knowledge base articles and a customer contact request form, embeddable into any webpage or mobile app.
• Zendesk Sell is a cloud-based CRM platform built to improve customer relationships and influence sales through features such as a self-service portal, knowledge base and community forums.